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EdtechGuides Accessibility Statement

Accessibility Statement for EdtechGuides

This accessibility statement applies to EdtechGuides. This includes the two guidance sites Staff EdtechGuides and Student EdtechGuides. These guidance sites are created using Libguides. This is a third-party application that City pays a licence for. It is then used by Learning Enhancement and Development (LEaD) to create guidance on how to use City’s suite of educational technologies. This guidance is available to City staff and students and can be accessed via the Help & Support menu in Moodle. The websites are also publicly available. 


This website is run by Learning Enhancement and Development (LEaD), City, University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels from your browser,
  • Zoom in up to 300% without the text spilling off the screen,
  • Navigate most of the website using just a keyboard,
  • Navigate most of the website using speech recognition software,
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. 

  • On the student and staff guidance sites: 
    • Tabbed boxes cannot be easily navigated using a screenreader.
  • On the staff guidance site: 
    • There are a small number of links to YouTube videos created by our third-party educational technology providers that do not include captions or transcript.
    • Recordings of workshops for staff have automated captions. Pre-recorded screencasts for staff and students have captions that have been through human correction, but may still contain some errors.
    • There are a small number of links to PDFs that are not tagged and cannot be reflowed.

You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Your ticket/call will be directed to the Digital Education Team. We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Education team:

Your ticket/call will be directed to the Digital Education team who will liaise with the third-party supplier SpringShare for any system accessibility issues.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can schedule an appointment with the LEaD Digital Accessibility Team. Log a request on the IT Self Service Portal or phone 020 7040 8181. If you are on campus drop in to one of the IT Service Points.

IT Service Centre 
Level 1, Main University Library,
City, University of London,
Northampton Square 
London EC1V 0HB 

Drysdale Building – E101 
City, University of London 
Northampton Square 
London EC1V 0HB 

Learning Resource Centre 
Bayes Business School – Level 1 
106 Bunhill Row London EC1Y 8TZ

You request will be logged with one of the LEaD Digital Accessibility Team who will get in touch with you.

Student support

City provides specialist services for students. These services ensure that all our students can succeed at City.  

Staff support

If you require accessibility support, contact your line manager in the first instance. Your line manager can arrange a referral to Occupational Health if required. City’s Staff Counselling Service is available to all staff either by referral from your manager or by self-referral. 

You can also join the digital accessibility community Teams channel for any support, tips and collaboration.

City, University of London provides Portable Induction Loops (PILs) for students, staff and visitors with hearing loss. Find out more about Personal portable induction loops.

Technical information about this website’s accessibility

City, University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

SpringShare have provided a Voluntary Product Accessibility Template for LibGuides which outlines features that are non-compliant. (City login required) 

Customisations and user generated content are the responsibility of LEaD. We have conducted our own testing and have fixed these elements with the exceptions below. We have checked each page and have fixed alternative text, headings, meaningful link text, colour contrast and meaning, and tables. 

  • Tabbed boxes cannot be easily navigated using a screenreader. We have raised this issue with the third-party provider – SpringShare. This fails Success Criterion 2.1.2 No Keyboard Trap. We do not yet have a date for when this will be fixed.
  • There are a small number of links to YouTube videos created by third-party educational technology providers that do not include captions or transcript. This fails Success Criterion 1.2.2 Captions (Prerecorded). In most instances text instructions of how to use the feature described in the video is included in the guide.
  • Recordings of workshops for staff have automated captions. We are requesting captioning correction for these recordings.
  • Pre-recorded screencasts for staff and students have been corrected, though some recordings may still contain caption errors.
  • There are a small number of links to PDFs that are not tagged and cannot be reflowed. This fails Success Criterion 1.4.10 Reflow. We will contact the owners of these PDFs to remediate them.

If you find an issue that we have yet to identify, please contact us using one of the routes described in the Reporting accessibility problems with this website section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

  1. We are liaising with Springshare to fix the navigation of tabbed boxes.
  2. We will be working through our recordings with automated captions to correct these.
  3. The University has a Digital Accessibility Working Group focusing on improving accessibility of digital content and systems.
  4. Training and guidance have been developed for all staff to ensure they are aware of the requirements and have the skills needed to update materials.

Preparation of this accessibility statement

This statement was prepared on 16th August 2021. It was last reviewed on 2nd November 2021.

This website was last tested in July 2021. The test was carried out by LEaD staff. We checked each new page published using:

  •  Automated testing (WAVE accessibility evaluation tool),
  • Manual checking on Chrome, FireFox, Internet Explorer and Safari,
  • Screenreader checking of a small sample of pages with NVDA.