This accessibility statement applies to EdtechGuides. This includes the two guidance sites Staff EdtechGuides and Student EdtechGuides. These guidance sites are created using Libguides. This is a third-party application that City pays a licence for. It is then used by Learning Enhancement and Development (LEaD) to create guidance on how to use City’s suite of educational technologies. This guidance is available to City staff and students and can be accessed via the Help & Support menu in Moodle. The websites are also publicly available.
This website is run by Learning Enhancement and Development (LEaD), City, University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible.
You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Your ticket/call will be directed to the Digital Education team. We’ll consider your request and get back to you in 3-5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Education team:
Your ticket/call will be directed to the Digital Education team who will liaise with the third-party supplier SpringShare for any system accessibility issues.
For more information about IT Services for students please visit the website listed below.
Student Hub: IT Services
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can schedule an appointment with the LEaD Digital Accessibility Team. Log a request on the IT Self Service Portal or phone 020 7040 8181. If you are on campus drop in to one of the IT Service Points.
IT Service Centre
Level 1, Main University Library,
City, University of London,
Northampton Square
London EC1V 0HB
Drysdale Building – E101
City, University of London
Northampton Square
London EC1V 0HB
Learning Resource Centre
Bayes Business School – Level 1
106 Bunhill Row London EC1Y 8TZ
You request will be logged with one of the LEaD Digital Accessibility Team who will get in touch with you.
City provides specialist services for students. These services ensure that all our students can succeed at City.
If you require accessibility support, contact your line manager in the first instance. Your line manager can arrange a referral to Occupational Health if required. City’s Staff Counselling Service is available to all staff either by referral from your manager or by self-referral.
You can also join the digital accessibility community Teams channel for any support, tips and collaboration.
City, University of London provides Portable Induction Loops (PILs) for students, staff and visitors with hearing loss. Find out more about Personal portable induction loops.
You may wish to consider escalating your concerns to Student Health and Wellbeing by registering, telephoning +44 (0)20 7040 0246 or emailing wellbeing@city.ac.uk the first instance under stage 1 of this procedure, before completing the stage 2 complaints form.
City, University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
We are also aware that WCAG 2.2 has introduced new success criteria for accessibility, and we are actively working towards achieving full compliance by testing our web pages and content against the new checkpoints.
The content listed below is non-accessible for the following reasons.
SpringShare have provided a Voluntary Product Accessibility Template for LibGuides which outlines features that are non-compliant. (City login required)
Customisations and user generated content are the responsibility of LEaD. We have conducted our own testing and have fixed these elements with the exceptions below. We have checked each page and have fixed alternative text, headings, meaningful link text, colour contrast and meaning, and tables.
If you find an issue that we have yet to identify, please contact us using one of the routes described in the Reporting accessibility problems with this website section of this statement.
At this time, we have not made any disproportionate burden claims.
At this time, we have not identified any content that is not within scope of the accessibility regulations.
This statement was prepared on 16th August 2021. It was last reviewed on 22 November 2023.
This website was last tested in July 2021. The test was carried out by LEaD staff. We checked each new page published using:
