Get started with Moodle 3.9 staff guide

Moodle is City's Online Learning Environment. Moodle can be accessed using the web link: moodle.city.ac.uk.  All City staff and students can access Moodle using their City credentials (IT username and password) via desktop or mobile browser.

Lecturers design Moodle modules to enhance the student learning experience by providing online access to module content, activities, communication tools and assessment. This increases opportunities for students to interact with module content and their peers. Moodle can be used to structure students' Directed Independent Learning and to develop flexible learning and teaching approaches.

Moodle access

• For new staff; your Moodle account will be automatically created for you. You will be enrolled on the relevant modules by the course office team. The staff roles available in Moodle are explained in our Moodle staff accounts guide.
• Some staff may not be registered on the staff database - SAP. If your course officer is unable to enrol you on your modules, log in to Moodle once with your City username and password and your account will be activated. Once your account is activated the course office team will be able to enrol you the relevant modules.

Moodle availability

Moodle is available 24 hours a day and can be accessed both on and off campus using a web browser. Moodle is considered at risk between 7-9am GMT/BST each Tuesday morning when maintenance may be undertaken.

Login to Moodle

The introduction of Single Sign on and Multifactor Authentication (MFA) means that logging in to Moodle - moodle.city.ac.uk -  has become a 2-stage process: 

1. Enter your username or email and password if you’ve not already signed in to another service using SSO (e.g. ServiceNow or Office.com) 

2. Complete authentication by entering a 6-digit verification code sent to your mobile device by SMS or via the authenticator app.

IT have more information about MFA: 

• Multi-Factor Authentication Set-Up Guide
• Using MFA
• Multi-Factor Authentication FAQs

Please remember that you are not fully logged out of SSO services until you shut down your browser completely. The Moodle logout link will take you to a page with a reminder of this. 

MFA issues

If you urgently require support with MFA related issues e.g. you are without your mobile device, then please contact the IT Service Desk on 020 7040 8181 or from a learning space phone.

Accessing Moodle on campus or via VPN

If you are accessing Moodle using a Pod PC, your office computer or have logged into the VPN at home you will not be required to complete MFA.

Related guidance

• Each taught module has its own Moodle page which is updated by the module leader, other lecturers who teach on the module, or the programme administrator.
• Moodle pages are automatically created based on the module structure created in SITS, City's student database.  For every current module on SITS, a Moodle page is created. If a module occurs more than once during an academic year, a Moodle page will be created for each occurrence.
• Modules from previous years are also accessible.
• Students are automatically enrolled on the Moodle pages corresponding to each of their modules based on their enrolment on SITS.
• Modules that are not linked to SITS modules, e.g. programme modules or online common rooms, can also be set up by completing the Request Non SITS Module Form on IT Self Service Portal. Students can either be enrolled manually on these modules by programme administrators or automatically by requesting a business rule to be set up.