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Digital accessibility guide

Explore how to create, design and structure your content to ensure that is is accessible to your students.

Student Health and Wellbeing

The Student Health and Wellbeing team supports students with many requirements, including the recommendation of Caption.ed for students.

Caption.ed provides machine-generated live captions and downloadable transcripts on the go, as well as note-taking. It can follow a user from a YouTube video to a Lecture Capture recording and on to a Teams meeting. 

Access Caption.ed

City's Student Health and Wellbeing team is piloting a limited number of licenses from September 2022 until September 2024. The Digital Accessibility student guidance covers how students can access Caption.ed at City.

The Caption.ed website has an overview of the features you can explore.

Library Services

If you need to improve your user experience when accessing digital content, the Library Services team has produced guidance on how to activate accessibility features:


The Events team can assist with planning events and have many resources you can consult. They provide support with reasonable notice.

Some tips to ensure an accessible experience venue and audience experience:

  • Provide opportunities at the booking stage for those with disabilities or those associated with a person with disability to contact the team in advance and make appropriate arrangements.
  • Ensure that staff and student ambassadors are briefed on accessible facilities.
  • Make sure that all wheelchair-accessible routes are clear, from entrance to event venue.
  • Ensure that hearing loops are available and publicised, wherever possible.
  • Make sure that a sign language interpreter is available, if required and when given sufficient notice.
  • Ensure that wheelchair space is kept free for wheelchair-users only.
  • Brief student ambassadors on appropriate ways to assist audience members, where relevant.

Further resources

Request support

You can request support from our Digital Accessibility section on the IT Self Service Portal.

We can help with:

  • Making documents and Moodle module resources accessible,
  • Caption correction,
  • A disability referral.
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