Digital accessibility guide

The Student Health and Wellbeing team supports students with many requirements, including the recommendation of Caption.ed for students.

Caption.ed provides machine-generated live captions and downloadable transcripts on the go, as well as note-taking. It can follow a user from a YouTube video to a Lecture Capture recording and on to a Teams meeting. 

Access Caption.ed

City's Student Health and Wellbeing team is piloting a limited number of licenses from September 2022 until September 2024. The Digital Accessibility student guidance covers how students can access Caption.ed at City.

The Caption.ed website has an overview of the features you can explore.

A user supporting a student will need a City account to access City systems including Moodle.  

1. Student Health and Wellbeing team complete the create/extend account request for each support user to request a Unitemps account.  
2. Once the Unitemps account is created, the Unitemp needs to contact IT Self Service (020 7040 8181) to get their password.
3. The Unitemp needs to login to Moodle once to activate their account. 
4. Once the Moodle account is activated, the Student Health and Wellbeing team contact the relevant course officer to provide the Notetaker’s name and City email address and details of the student that they are working with 
5. The Course Office will enrol support users onto the relevant modules as a Student Observer.
6. If the Notetakers need access to Zoom meetings, the Course Office will need to provide a list of these users to IT via IT Self Service Portal. The Notetakers will be added to an external exception group to get access to Zoom. 

If you need to improve your user experience when accessing digital content, the Library Services team has produced guidance on how to activate accessibility features:

• Guidance on enhancing digital reading
• Guidance on accessing PDFs
• Assistive technology and additional support
• Reasonable adjustments guidance from Student Health and Wellbeing

The Events team can assist with planning events and have many resources you can consult. They provide support with reasonable notice.

Some tips to ensure an accessible experience venue and audience experience:

• Provide opportunities at the booking stage for those with disabilities or those associated with a person with disability to contact the team in advance and make appropriate arrangements.
• Ensure that staff and student ambassadors are briefed on accessible facilities.
• Make sure that all wheelchair-accessible routes are clear, from entrance to event venue.
• Ensure that hearing loops are available and publicised, wherever possible.
• Make sure that a sign language interpreter is available, if required and when given sufficient notice.
• Ensure that wheelchair space is kept free for wheelchair-users only.
• Brief student ambassadors on appropriate ways to assist audience members, where relevant.

Further resources

• Equality and diversity guidelines for marketing and communications
• Creating accessible documents
• Presenting tips

You can request support from our Digital Accessibility section on the IT Self Service Portal.

We can help with:

• Making documents and Moodle module resources accessible,
• Caption correction,
• A disability referral.